Top 5 Things to Consider When Selecting a Scale Service Provider

Top 5 Things to Consider When Selecting a Scale Service Provider  

Purchasing a scale for your business is a big investment. Once you have the scale, the work doesn’t stop there. Maintenance is essential to keep your scale working properly and maximize its lifespan.

Selecting a scale service provider is not an area where you want to cut corners in the budget. If you go with the cheapest option, it’s going to cost you more in the long run. For example, if you aren’t using highly trained professionals, they may not catch problems early enough to prevent permanent damage. Before you make a decision, it’s important to do your research. So, let’s look at the top 5 things to consider when selecting a scale service provider.

1: Expertise and Reputation in the Field

Have you done your research on the scale company’s reputation and expertise? Take some time to go online and read reviews from others to get an idea of what you’re getting into. A service and preventative maintenance provider should have a highly experienced team of technicians and many years under their belt.

Our team is composed of over 100 techs and we’ve been in business since 1929. It’s safe to say we’ve seen it all in the scale business.

2: Training and Development Program 

Being in business for years with a large team means nothing without the proper training. As you’re researching scale companies, ask them about their training programs. Scale service technicians should be up to date on training and have proper certifications.

You should choose a scale service provider that takes training and development seriously. A certified technician will be able to spot problems before they cause permanent damage, and keep your scales working properly with no loss of business.

All of our technicians go through an extensive training and development program with hands-on training before they enter the field.

3: What Technology Are They Using? 

Technology in the scale industry has come a long way. Your scale service company provider should be using technology that catches problems before they start. Ask the business what type of software they use to manage their scales to see if it’s cutting edge.

Recent advances in load cell diagnostics allows for cloud-based technology that you can access anywhere to stay on top of service. We use NEXIA to ensure that we are managing real-time scale data to keep everything running with no service interruptions.

4: How Often Are They Available?

Scale service interruptions and malfunctions don’t always happen during regular business hours.  Technicians should be available when you need them. We are proud to offer 24/7 services at each of our branches to ensure your scale is covered no matter the time of day.

5: How Far is Their Geographic Reach?

Do you have multiple locations? You’ll want to make sure the provider you choose reaches all of the geographical areas of your business. Your business may cross state lines, so if your service provider only has branches in one state, it won’t cover all of your operations. For example, Brechbuhler Scales, Inc. offers scale services across 6 states to offer plenty of coverage.